Notice of Nondiscrimination

Last Updated May 2022

Banner Health complies with applicable federal and state laws and does not discriminate in services or visitation based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.

Banner Health:

• Provides interpreters free of charge in all Banner facilities based on a patient’s preferred language as identified to staff at patient registration. Once requested, interpreters are provided in real time by several methods which may include video remoting interpreting (VRI), over-the-phone interpreting (OPI), Banner language assistants, contracted agency interpreters, and Spanish staff interpreters in some hospitals. Patients should tell staff at registration about their communication needs and request an accommodation, but they may make a request anytime during their treatment.
• Provides appropriate auxiliary aids and services, including qualified interpreters for individuals with disabilities and information in alternate formats, free of charge and in a timely matter, when such aids and services are necessary to ensure an equal opportunity to participate to individuals with disabilities.

If you believe that Banner Health has failed to provide these services or discriminated in another way based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability, you can file a grievance with the Banner Discrimination Coordinator, ATTN Risk Management, 2901 N. Central Avenue, Suite 160, Phoenix, AZ 85012, or call (602) 747-6880, or fax (602) 747-3398 or email [email protected]. If you need assistance filing a grievance, the Banner Discrimination Coordinator is available to help you.

To file complaints relating to clinical and/or care issues, contact Banner Health Patient Relations (602) 839-2236.

You can also file a civil complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at www.hhs.gov/ocr/index.html, or by mail at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington D.C. 20201 or email [email protected] or call toll-free 1-800-368-1019 or 1-800-537-7697 (TDD). Complaint forms are available at www.hhs.gov/ocr/index.html.