B – UFC/ACC Quality Improvement (QI) Program includes:
- Support in analytics and resources
- Multiple collaborative QI activities
- Reporting relationships between the QI committee and the QI staff
- Delegate QI activities
- Collaborative QI activities
- Monitoring and improving performance measures related to behavioral health
- Physician designation within the QI program for participation and advising the QI committee
- Outlines cultural and linguistic needs
Goals of the Quality Improvement Program
- Yearly planned Quality Initiative (QI) activities and objectives for improving quality and safety of clinical care, quality of service, and member experience
- Performance Improvement Projects (PIP) designed to enhance the quality of care for our members
- Time frame for each activity's completion
- Staff members responsible for each activity
- Monitoring of previously identified issues
- Staff members responsible for QI activities
- Annual evaluation of the effectiveness of the QI program through comparison of performance measure outcomes