Pharmacy Prior Authorization Fax Outage

01/15/2025

UPDATE (1/24/2025) - The fax system outage described below is now resolved.

Banner – University Family Care (ACC and ALTCS) and Banner Medicare Advantage (DUAL and HMO) are currently experiencing a fax system outage for pharmacy benefit requests only.

Medical benefit prior authorization requests (including for drugs administered through the medical benefit) are not impacted.

Any faxes sent to our pharmacy benefit prior authorization team using the number listed on the pharmacy prior authorization form (833-812-0181 or 833-951-1682) since Wednesday, 1/15/2025, at 4PM Arizona Time have not been received by the plan even if the fax appeared to succeed.

Action Needed

Until further notice, use 833-329-5135 for fax communications related to pharmacy benefit prior authorizations.

Please re-send any faxes related to pharmacy benefit prior authorizations that have been sent after 4pm Arizona Time on Wednesday, 1/15/2025.

For medical benefit authorizations (including drugs requested through the medical benefit), no action is needed. Please continue to use the number listed on the Medical Prior Authorization Form.

Other options to submit a pharmacy benefit prior authorization

1. Submit a PA electronically (fastest processing)
2. Submit a PA verbally at 833-318-4146