Contact Us

The Provider Experience Center is here to help. We are excited to connect with you!

By Phone

Banner – University Family Care/ACC (B – UFC/ACC)
800-582-8686, TTY 711 | Monday through Friday, 7:30 a.m. to 5:00 p.m.
Please Note: After hours, your calls are transferred to our After-Hours answering services.

Banner – University Family Care/ALTCS (B – UFC/ALTCS)
833-318-4146, TTY 711 | Monday through Friday, 7:30 a.m. to 5:00 p.m.
Please Note: After hours, your calls are transferred to our After-Hours answering services.

Banner Medicare Advantage Prime HMO 
844-549-1857, TTY 711 | 8 a.m. to 8 p.m., seven days a week

Banner Medicare Advantage Plus PPO 
844-549-1859, TTY 711 | 8 a.m. to 8 p.m., seven days a week

Banner Medicare Advantage Dual HMO D-SNP 
877-874-3930, TTY 711 | 8 a.m. to 8 p.m., seven days a week

By Mail

Banner Health Plans
5255 E Williams Circle, Ste 2050
Tucson, AZ 85711

We can answer questions regarding general info, member eligibility, claims, transportation services, grievance and appeals and more!

Contracted Network Providers are assigned a dedicated Provider Relations Representative. If you would like to contact your Provider Relations Representative, please send your contact information including your group name and Tax Identification number to [email protected].

Key Departments

Claims

B – UFC/ACC
P.O. Box 35699
Phoenix, AZ 85069

B – UFC/ALTCS
P.O. Box 37279
Phoenix, AZ 85069

Banner Medicare Advantage
P.O. Box 38549
Phoenix, AZ 85069

Contracting

[email protected]  

Credentialing 

[email protected]

Grievance & Appeals

Fax: 866-465-8340
BUHPGrievances&[email protected]

Dentaquest

B – UFC/ACC and B – UFC/ALTCS
DDS of AZ-Claims
800-341-8478
12121 North Corporate Parkways, Mequon, WI 53092
www.dentaquest.com