Banner Health Plans (BHP) is committed to providing timely, quality behavioral health care services for adopted children. BHP will work with our contracted behavioral health providers to verify that behavioral health services are offered in a timely fashion.
Behavioral Health Appointment Standards
Initial Assessment: Also known as an intake assessment, this must be scheduled by a behavioral health provider within seven days of the caregiver’s request.
Behavioral Health Service Appointment: Following the initial or ongoing assessment of a behavioral health need, the first service must begin within 21 calendar days.
If services are not provided within the required timeframe, the caregiver must notify the following:
Provider Portal