Training and Compliance Requirements

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ACC/ALTCS Requirements *see below for specific line of business requirement

1. Prevention of Abuse and Neglect

  • The Provider workforce shall have access to, and be in compliance with, all workforce training and/or competency requirements specified in federal and state law, AHCCCS policies, guidance documents, manuals, contracts, plans such as network development, quality improvement, corrective action, etc., and/or special initiatives.
  • Providers shall have processes for documenting training, verifying the qualifications, skills, and knowledge of personnel; and retaining required training and competency transcripts and records

2. Residential Care (24-Hour Care Facilities) Annual Requirements

  • Crisis prevention/de-escalation training for all member-facing staff prior to serving members.
  • For facilities where restraints are approved, a nationally approved restraint training for all member-facing staff. This curriculum should include non-verbal, verbal, and physical de-escalation techniques.

3. Division of Licensing Services (DLS) Required Training

  • You must be aware of all training requirements to be completed and documented based on all additional licensing or accrediting licensing agencies. This includes the Bureau of Medical Facilities Licensing (BMFL) / Bureau of Residential Facilities Licensing (BRFL), Joint Commission, grant requirements and other entities, as applicable.

4. Community Service Agencies

  • Community Service Agencies (CSAs) must submit documentation as part of the first and annual CSA application. The documentation must show that all direct service staff and volunteers have completed CSA training before providing services to members. For a list of all required CSA-specific training, see the AMPM Policy 961-C – Community Service Agencies.

5. ACOM 407, Attachment A Survey

  • B – UFC requires that all contracted provider types listed below complete the ACOM 407 Attachment A Survey annually to fulfill the requirements from ACOM 407.  To meet this requirement, all Health Plans and lines of business have collaborated extensively to create a single provider survey that will be disseminated from one source (AZAHP vs. seven separate surveys being disseminated and duplicated). The survey will remain open for one month for providers to complete.

Provider types include: Nursing Homes, Home Health Agencies, Personal Care Attendant, Group Homes (DD), Adult Day Health, Assisted Living Homes, Homemaker, Attendant Care, Assisted Living Center, Supervisory Care Homes, Respite, Day Programs, Developmental Homes, Employment Programs, Group Homes (DD), Habilitation Provider, In-home Nursing Services, Occupational Therapist, Physical Therapist, Speech/Hearing Therapist, ACC Core Codes, Integrated Clinics, Community Service Agency, Rural Substance Abuse Transitional Agency, Crisis Services Provider, Behavioral Health Residential Facility, Level I Residential Treatment Center – Secure (IMD), Level I Residential Treatment Center – Secure, Level I Residential Treatment Center – Nonsecure (non-IMD), Level I Residential Treatment Center – Nonsecure (IMD), Federally Qualified Health Centers (FQHCs), Rural Health Clinics (RHCs), Behavioral Health Outpatient Clinic, and additional BH providers to be considered

*ACC Only Requirements

1. Relias Learning Management System (LMS)

The ACC WFD Alliance requires that all Behavioral Health contracted ACC/RBHA Providers, under the provider types listed at the link below, ensure that all staff who work in programs that support, oversee, or are paid by the Health Plan contract have access to Relias and are enrolled in the AzAHP Training Plans listed in this addendum. This includes, but is not limited to, full time/part time/on-call, direct care, clinical, medical, administrative, leadership, executive and support staff.

Provider types: https://azahp.org/wp-content/uploads/2021/07/Provider-Types-with-Codes-407-Survey.xlsx 

Exceptions:

  • Any staff member(s) hired for temporary services working less than 90 days is required to complete applicable training at the discretion of the Provider.  
  • Any staff member(s) hired as an intern is required to complete applicable training at the discretion of the Provider.  
  • Any Independent Contractor (IC) is required to complete applicable training at the discretion of the Provider.  
  • Behavioral Health Hospitals
  • Federally Qualified Healthcare providers (FQHCs), may request exemption from their contracted Health Plan(s). Exemptions may be granted on a case-by-case basis and will take into account the following: Portion of AHCCCS Members enrolled in the network and served by that provider, geographic area serviced, and number of other service providers in the surrounding area.
  • Housing Providers 
  • Individually Contracted Practitioners 
  • Prevention Providers 
  • Transportation Providers  

Agencies must manage and maintain their Relias Learning portal. This includes activating and deactivating users as well as enrollment and disenrollment of courses/events.
To request access to Relias, please contact your B – UFC Workforce Development Administrator for further assistance. The request should include the following information:

  • Provider Agency Name  
  • Contract Start Date  
  • Address  
  • Key WFD Contact 
    • Name  
    • Phone Number  
    • Email Address  
  • Contract Type (ACC)  
  • Provider Type (GMH/SU, Children’s, Integrated Health Home, etc.)  
  • Number of Users (# employees at the agency who need Relias access)  
  • List of Health Plans provider is contracted with (if known)

BH provider agencies with 20 or more users will be required to purchase access to Relias Learning for a one-time fee of $1500 for full-site privileges. A full-site is defined as a site in which the agency may have full control of course customizations and competency development.
 
Provider agencies with 19 or fewer users will be added to AzAHP Relias Small Provider Portal at no cost with limited-site privileges. A limited site is defined as one in which the courses and competencies are set-up according to the standard of the plan with no customization or course development provided. This can be done by contacting [email protected].
Provider agencies that expand to 20 or more users will be required to purchase full site privileges to Relias Learning immediately upon expansion.  

*Fee is subject to change if a Provider requires additional work beyond a standard sub-portal implementation.

AzAHP Core Training Plans 
AzAHP–Core Training Plan (90 Days) 

18. Personalized Learning: Understanding the HIPAA Regulations Due: January 31st  
19. Ethical Decisions Making: The Basics (0.5hrs) Due: March 31st  
20. Abuse and Neglect: What to Look For and How to Respond (1.5hrs) Due: April 30th  
21. Corporate Compliance: The Basics (0.5hrs) Due: May 31st  
22. *AzAHP –Cultural Competency in Health Care (1.0hrs) Due: June 30th  
23. *AHCCCS –Health Plan Fraud (0.75hrs) Due: October 31st  
24. *AzAHP –Quality of Care Concern (1.0hr) Due: December 31st

The above Training Plan is set to auto-enroll all NEW Relias users in your system who have been assigned one (or more) of the 7 Health Plans under the “Plan” field in their user profile. If the employee hired has a previous account under another agency, please ensure that you have their transcripts transferred (there is a job aid available at www.azahp.org).

General Mental Health (GMSH)/Substance Use (SU)  
Staff members completing assessments of substance use disorders and subsequent levels of care must complete the American Society of Addiction Medicine (ASAM) criteria-specific training. This training is required before staff may use the assessment tool with members. They must also complete any approved substance use/abuse course every year. The assessment should align with the most recent ASAM criteria.  

2. Network Workforce Data Collection
Workforce Development Plan (WFDP)
The ACC WFD Alliance requires that all Behavioral Health contracted ACC/RBHA Providers, under the provider types listed at the link below, complete an annual Workforce Development Plan (WFDP).

Provider types: https://azahp.org/wp-content/uploads/2021/07/Provider-Types-with-Codes-407-Survey.xlsx 

A WFDP Template is provided for this deliverable by the Workforce Development Alliance to providers. Due dates for these plans will be determined by the Workforce Development Alliance and communicated to Providers.

Failure to submit your completed annual Workforce Development Plan deliverable by the annual due date may result in corrective action and/or sanctions (including suspension, fines, or termination of contract).

Exceptions to the above include Behavioral health hospitals, Individual practitioners, prevention, and transportation agencies. Federally Qualified Health Centers (FQHCs) may request exemption from their contracted Health Plan(s). Exemptions may be granted on a case-by-case basis and will take into account the following: Portion of AHCCCS members enrolled in the network and served by that provider, geographic area serviced and number of other service providers in the surrounding area.