Strategy

Improve our members’ experience of care, including quality and satisfaction. 

This goal focuses on elevating members’ healthcare experiences by adopting an integrated approach to service delivery, ensuring care is cohesive and personalized. This strategy aims to strengthen performance measures, performance improvement projects (PIPs), and best practice initiatives through comprehensive quality assessments and improvement plans across the organization. 

Improve our members’ overall health.

This goal focuses on enhancing the overall health of members by expanding access to integrated care tailored to your individual needs. Additionally, ensuring that healthcare services are accessible, equitable, and aligned with the unique requirements of diverse populations. This strategy aims to implement initiatives that address healthcare gaps and foster holistic well-being through targeted community-centered efforts. 

Reduce the growth in healthcare costs and lower cost per person.

This goal aims to control and reduce healthcare costs by increasing analytical capacity to make more informed clinical and policy-making decisions. It involves developing collaborative strategies and initiatives to improve accessibility to healthcare services. This strategy focuses on ensuring more equitable access to healthcare resources while reducing the overall costs. 

Enhance data systems and performance measure reporting.

The focus of this goal is to improve data systems to report performance measure outcomes effectively. This strategy aims to leverage various data sources to produce comprehensive and reliable data, and to collaborate with external stakeholders to improve access to supplemental data sources. By driving continuous improvement in delivery system performance through relevant data analytics and addressing disparities, we have the opportunity to enhance the overall efficiency and effectiveness of healthcare services, ensuring that data-driven decisions lead to healthy outcomes.